TotalDesk

Version: 1.8.0

Product Details

  • Ticket System
  • 3 Differnt New Tickt Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archive Folder
  • Notifications
  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has ben assigned
  • Livechat
  • Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved
  • Knowledge Base
  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)
  • Reports
  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
  • Integrations
  • WooCommerce
  • Envato
  • Slack
  • Well Documentented

Installation Instructions

Sorry, no installation instructions are available at this time.

Changelog

NEW: ChatGPT Support https://imgur.com/a/eVOKLyj - NEW: Saved replies show on ticket frontend https://imgur.com/a/fbRXxTY - NEW: Replaced Invisible Recaptcha Integration with Captcha By BestWebForms https://imgur.com/a/BLnoz2U - NEW: Paramter show_search for faqs shortcode - NEW: PHP 8.2 support - FIX: Email piping not working correctly for existing users - FIX: Updated all vendor codes

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Product Information

Version 1.8.0
January 8, 2024

Updates

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